mbet Privacy Policy

This Privacy Policy ("Policy") describes how mbet collects, uses, stores, discloses, and protects the personal data of players and visitors who interact with the mbet platform at mbet.lol. This Policy applies to all users of the mbet website, mobile-optimised platform, account portal, live chat support, and any other mbet-operated services, regardless of how you access them.

mbet is committed to protecting the privacy and personal data of every Filipino player who chooses to register and play on our platform. We operate in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the data protection requirements imposed by the Philippine Amusement and Gaming Corporation (PAGCOR) under mbet's operating licence.

By registering for an mbet account, depositing funds, playing any game, or otherwise interacting with the mbet platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the mbet platform and contact our support team to request account closure.

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, the data controller responsible for your personal data is:

mbet has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and with applicable data protection law. If you have any questions, concerns, or requests relating to your personal data, you may contact the mbet DPO directly at the email address above. All data-related enquiries are handled confidentially and responded to within the timeframes mandated by Philippine data protection law.

mbet collects personal data from you through several channels: directly when you register and use your account, automatically when you browse and interact with the platform, and from third parties such as payment processors and identity verification providers. The categories of personal data we collect are described in the table below:

mbet processes your personal data only for specific, legitimate purposes directly related to the operation of the mbet platform and to our obligations as a PAGCOR-licensed gaming operator. The primary purposes for which we use your data are:

• Account Registration and Management: To create, maintain, and administer your mbet player account, including verifying your identity, age (21+ requirement), and eligibility to play under Philippine law.
• Payment Processing: To process deposits via GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and USDT, and to process withdrawal requests back to your verified payment method. All financial transactions require accurate identity and payment data to be executed safely.
• KYC and AML Compliance: To fulfil mbet's obligations under the Philippine Anti-Money Laundering Act (AMLA) and PAGCOR's AML guidelines, which require us to verify player identities, monitor transaction patterns, and report suspicious activity to the Anti-Money Laundering Council (AMLC) where legally required.
• PAGCOR Regulatory Compliance: To satisfy all record-keeping, reporting, and audit obligations imposed by PAGCOR as a condition of mbet's operating licence, including player verification records and gaming activity logs.
• Platform Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, collusion, money laundering, and other prohibited conduct on the mbet platform.
• Customer Support: To provide you with assistance via live chat and email, investigate disputes, resolve complaints, and maintain records of support interactions as required by our dispute resolution procedures.
• Responsible Gaming: To monitor gaming patterns and account activity for signs of problematic gambling behaviour, to administer responsible gaming tools such as deposit limits and self-exclusion, and to comply with PAGCOR's responsible gaming requirements.
• Platform Improvement: To analyse usage data and technical logs in aggregate to improve the functionality, performance, and user experience of the mbet platform for all Filipino players.
• Marketing and Promotions (where consented): To send you promotional communications about mbet bonuses, new games, and special offers — but only if you have explicitly opted in to receive such communications. You can withdraw your marketing consent at any time through your account settings.

Under the Philippine Data Privacy Act of 2012, mbet must have a lawful basis for each category of personal data processing it carries out. The legal bases on which mbet relies are as follows:

• Performance of Contract: Processing necessary to register your account, manage your player wallet, process your deposits and withdrawals, and provide access to mbet games and services. Without this processing, mbet cannot perform the contract it has entered into with you.
• Legal Obligation: Processing necessary to comply with mbet's obligations under Philippine law, including the Anti-Money Laundering Act, PAGCOR licensing requirements, the National Privacy Commission's regulations, and any other applicable legal or regulatory obligation.
• Legitimate Interests: Processing necessary for mbet's legitimate business interests in preventing fraud, securing the platform, detecting prohibited conduct, improving platform performance, and protecting the interests of other players — provided these interests are not overridden by your privacy rights.
• Consent: Processing of your data for optional purposes — such as sending you promotional communications — is carried out only on the basis of your free, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

mbet does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose:

mbet uses cookies and similar tracking technologies on the mbet.lol platform to ensure the website functions correctly, to remember your preferences, and to understand how players interact with the platform. The types of cookies and tracking technologies we use are described below:

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the mbet platform. mbet does not use third-party advertising cookies or tracking pixels to serve targeted advertisements based on your browsing behaviour on external websites.

mbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable law or our PAGCOR licensing obligations. The key retention periods that apply to mbet player data are:

• Active Account Data: Retained for the full duration of your account's active status. This includes identity data, contact data, account preferences, and responsible gaming settings.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with the Philippine Anti-Money Laundering Act (AMLA) and PAGCOR record-keeping requirements.
• KYC / Identity Verification Documents: Retained for a minimum of five (5) years following the closure or permanent deactivation of your mbet account, in compliance with AMLA and PAGCOR regulatory requirements.
• Gaming Activity Logs: Retained for a minimum of three (3) years following the relevant activity, for dispute resolution, fraud investigation, and regulatory audit purposes.
• Support Communications: Retained for two (2) years following the closure of a support ticket, to support potential dispute escalation and regulatory reporting.
• Closed Account Data: Following account closure, mbet retains the minimum data necessary to comply with legal, regulatory, and audit obligations. Data that is no longer required for any legitimate purpose is securely deleted or anonymised.

mbet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes the following measures:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the mbet platform is encrypted using 256-bit SSL/TLS protocols, the same encryption standard used by major Philippine banks and financial institutions.
• Encrypted Data Storage: Sensitive personal data — including identity documents, financial account details, and KYC records — is stored in encrypted form on secured servers. Passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Access Controls: Access to personal data within mbet's systems is restricted on a strict need-to-know basis. mbet staff access to player data is governed by role-based access controls, and all data access is logged and audited.
• Two-Factor Authentication: mbet strongly recommends enabling two-factor authentication (2FA) on your mbet account to add an additional layer of protection against unauthorised login attempts. 2FA is available via your account security settings.
• Security Monitoring: mbet operates continuous security monitoring on its platform infrastructure to detect and respond to intrusion attempts, anomalous access patterns, and potential data security incidents.
• Data Breach Response: In the event of a personal data breach that affects your rights and freedoms, mbet will notify the Philippine National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players as required by Philippine data protection law and NPC guidelines.

The mbet platform is strictly restricted to persons who are at least twenty-one (21) years of age, as required under Philippine law governing casino-style gambling and as mandated by PAGCOR. mbet does not knowingly collect personal data from individuals under the age of 21.

mbet implements age verification procedures at the point of registration and as part of the KYC process to prevent minors from accessing the platform. Any account found to belong to an individual under the age of 21 will be immediately suspended, and any data collected in connection with that account will be securely deleted to the extent permitted by applicable law.

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have a range of rights in relation to the personal data that mbet holds about you. These rights are described below, along with guidance on how to exercise them:

• Right to be Informed: You have the right to be informed about what personal data mbet collects about you, the purposes for which it is processed, and how long it will be retained. This Privacy Policy fulfils this obligation.
• Right to Access: You have the right to request a copy of the personal data that mbet holds about you. mbet will respond to verified access requests within fifteen (15) business days.
• Right to Correction: If any personal data mbet holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. You can update basic account details directly through your mbet account settings, or contact support for assistance with KYC-related data corrections.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected. Note that this right may be limited where mbet is required to retain your data to comply with legal or regulatory obligations, such as AMLA record-keeping requirements.
• Right to Object: You have the right to object to the processing of your personal data where mbet is relying on legitimate interests as the legal basis for processing, or where your data is being used for direct marketing purposes. Objections to marketing processing will always be honoured immediately.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to mbet in a structured, commonly used, machine-readable format, and to request that this data be transmitted to another controller where technically feasible.
• Right to Lodge a Complaint: If you believe that mbet has not handled your personal data in accordance with applicable data protection law, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC). Details of the NPC's complaint procedures are available through official NPC channels.

To exercise any of the rights described above, please contact the mbet Data Protection Officer at [email protected] with a clear description of your request. mbet may need to verify your identity before processing your request to ensure the security and confidentiality of your data.

Some of the third-party service providers that mbet works with — including cloud infrastructure providers, game content providers, and identity verification services — may process personal data in jurisdictions outside the Philippines. Where such international transfers of personal data occur, mbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine data protection law.

These safeguards may include: binding contractual clauses between mbet and the recipient requiring the recipient to protect your personal data to Philippine Data Privacy Act standards; reliance on the recipient's jurisdiction having been assessed as providing an adequate level of data protection; or other transfer mechanisms approved by the Philippine National Privacy Commission.

mbet will not transfer your personal data to any jurisdiction or recipient unless the appropriate safeguards described above are in place. If you would like more information about the specific safeguards applicable to any international transfer of your data, please contact the mbet Data Protection Officer.

mbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine data protection law, or PAGCOR regulatory requirements. The effective date at the top of this Policy will be updated whenever a material change is made.

When we make material changes to this Policy, we will notify registered mbet players by displaying a prominent notice on the mbet platform and/or by sending an email notification to your registered email address. We encourage you to review this Policy periodically to stay informed about how mbet protects your personal data.

Your continued use of the mbet platform following notification of any changes to this Policy constitutes your acceptance of the revised terms. If you do not agree with any updated version of this Policy, you must cease using the mbet platform and request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data mbet holds about you, please get in touch with the mbet Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 inside your mbet account dashboard after completing mbet Login. Live chat is the fastest way to get a response from our Filipino-language support team.
• Email: Send your data privacy enquiry to [email protected]. Data-related requests are acknowledged within two (2) business days and responded to within the statutory timeframes under Philippine data protection law.

When submitting a data privacy request by email, please include your registered mbet account username and a clear description of your request or concern. mbet will verify your identity before actioning any request involving access to, correction of, or deletion of personal data, to protect the security of your information.